PRIVACY STATEMENT

RAMBLINJOE BV – SPIRIT OF OSTEND
Last updated: 28/02/2026

1. Identity of the Data Controller

This Privacy Statement governs the processing of your personal data by:

RAMBLINJOE BV
Trading as “SPIRIT OF OSTEND”
Dunantplein 1, 3550 Zolder, Belgium
Company number (CBE): 0760.605.209
Email: jo@spiritofostend.be

RAMBLINJOE BV acts as the data controller within the meaning of the General Data Protection Regulation (Regulation (EU) 2016/679 – “GDPR”).

We are committed to processing your personal data in a lawful, fair and transparent manner and in accordance with applicable data protection legislation.

2. Categories of Personal Data

We may process the following categories of personal data:

  • First and last name

  • Email address

  • Telephone number

  • Postal address

  • Billing and invoicing details

  • Company information (in a B2B context)

  • Booking and contractual information

  • Photographs and video recordings

  • IP address

  • Cookie and browsing data

We do not intentionally process special categories of personal data unless required by law.

3. Purposes of Processing

Your personal data may be processed for the following purposes:

  • Handling contact requests and inquiries

  • Performing contractual obligations (bookings and journeys)

  • Customer and supplier management

  • Invoicing and accounting

  • Sending newsletters (subject to consent)

  • Direct marketing to existing clients

  • Publishing visual material

  • Website analytics through Google Analytics (subject to consent)

  • Internal administration and service improvement

4. Legal Basis for Processing

We process personal data on one or more of the following legal grounds:

  • Performance of a contract

  • Compliance with legal obligations

  • Your consent

  • Our legitimate interest

Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

5. Newsletter and Marketing

If you subscribe to our newsletter, your email address is processed on the basis of your consent.

You may unsubscribe at any time via the unsubscribe link in our communications or by contacting us at jo@spiritofostend.be.

For existing customers, we may send information about similar services based on our legitimate interest, unless you object.

6. Visual Material

During activities and journeys, photographs and videos may be taken.

These may be used for:

  • Website publication

  • Social media

  • Communication and promotional purposes

If you object to the use of recognisable images of you, you may contact us at jo@spiritofostend.be.

7. Data Sharing

We do not sell personal data to third parties.

Your data may be processed by trusted service providers, including:

  • Hosting provider (Squarespace)

  • Email service provider

  • Accounting firm

  • Payment service provider

  • Google (Analytics)

Where personal data is transferred outside the European Economic Area, appropriate safeguards are implemented in accordance with the GDPR.

8. Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected:

  • Contact requests: up to 2 years

  • Customer data: 7 years (statutory accounting obligation)

  • Newsletter data: until unsubscription

  • Cookie data: as specified below

9. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request erasure

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Data portability

You may exercise your rights by contacting jo@spiritofostend.be.

We may request proof of identity to verify your request.

If you believe your personal data is being processed unlawfully, you may lodge a complaint with:

Data Protection Authority (Belgium)
Drukpersstraat 35
1000 Brussels
www.dataprotectionauthority.be

10. Cookies

10.1 What are cookies?

Cookies are small text files stored on your device when you visit our website.

10.2 Which cookies do we use?

We use:

  • Essential cookies necessary for the proper functioning of the website

  • Analytical cookies (Google Analytics)

Analytical cookies are only placed after you have provided your consent through the cookie banner.

We do not use advertising cookies or tracking pixels.

10.3 Retention period

Google Analytics cookies may be retained for up to 2 years.

10.4 Managing cookies

You may disable cookies via your browser settings. Please note that this may affect website functionality.

11. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration.

12. Amendments

RAMBLINJOE BV reserves the right to amend this Privacy Statement at any time.

The most recent version is always available on our website.